Frequently Asked Questions

To place a custom order for a mug with your dog's illustration, simply select the customization option on the product page. Then, upload a clear photo of your dog. Once we receive your order, our team of artists will create your custom illustration.

We recommend providing clear and high-quality images of your dog to ensure our artists can capture the most accurate details in the illustration. Images where your dog is looking directly at the camera and in good lighting often work best.

Absolutely! We specialize in creating custom portraits for a wide variety of unique pets from all corners of the world. Whether you have a cute bunny, a lovable pet bird, or any other kind of animal, we're more than happy to bring their character to life in a beautiful portrait. However, it's essential to note that currently, we do not offer portrait services for humans, regardless of how adorable they may be! Our focus is on capturing the essence of our beloved animal friends.